Information Technology Infrastructure Library

(ITIL Training)

We recognize that ITIL success is based on organizational awareness, management commitment, and demonstrated knowledge through certification. Awareness is generally carried out in two phases. First, management needs to become aware. This is accomplished through our Executive Service Management Workshop. Then, this is followed by large-scale awareness campaigns within the IT organization with our ITIL Overview training classes. IGHtek global has its own proprietary awareness methodologies that cater for groups ranging in size from one to 500 personnel. From awareness to certification, ITIL training continues along any of these three certification paths:

• Foundation Level - Your Foundation Certificate in IT Service Management guarantees your understanding of the basic terms, concepts, and relationships between ITIL processes.
• Practitioner / Intermediate Level - You have proven abilities in the specialized and practical aspects of various ITIL processes.
• Manager's Level - The Manager's / Expert Certificate in IT Service Management provides you with internationally recognized credentials that show you have clearly demonstrated your ability to implement and manage the overall IT Service provision.

In addition to our standard training courses we can customize all our training to your specific needs: select topics and depth of coverage, with or without EXAM, with or without business simulation, and/or including specific additional topics like ISO20000, CobiT, IT Governance and other standards based frameworks and process models.

Our team of seasoned professionals will help make for a successful adoption of ITIL best practices.