...excellence through service delivery
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IGHtek Global International Ltd

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IGHTEK Remote Help Desk Support is....


  • 100% Customer Service Focused
  • Fast & Reliable
  • Incident Resolution Focused
  • Currently Supporting Some of the Area's Largest Organizations

IGHTEK has elite experience in providing remote help desk solutions that enable our clients to benefit from cost‑effective support without sacrificing productivity.

Technical support services can be accessed through a variety of options for you:

  • Users can call our help desk line directly
  • Email us issues that go directly to our Help Desk Support Center
  • Request for remote shadowing
  • State of the art ticketing system keeps the customer informed on the status of each issue

Comprehensive IT Support

  • Calls answered within 30 seconds
  • Support for office applications or proprietary applications
  • Handle connectivity, applications, printers and more!
  • Help Desk Consultants are trained to foster user understanding and collaboration

IGHTEK Help Desk Consultants go through a thorough screening process to ensure you receive superior support. Every IGHTEK help desk consultant has…

  • a minimum of 4 years Technical Support
  • experience troubleshooting Hardware and Software issues
  • Network Administrator skill set with Desktop Support Focus
  • a thorough understanding of each clients' business for maximum support capabilities

Remote Help Desk Support with Measurable Results (No additional charge is required for monthly reports!)

Our team provides assistance that can be tracked. IGHTEK sends you monthly Help Desk and Phone Reports to help you track your IT expenditures, performance, and alleviates hours spent preparing presentations on IT performance.

Onsite Support Services

I.T. support services and technical support on a short or long term basis

We provide superior onsite technical support on a short or long term basis. For many years, we have accumulated an invaluable technical knowledge base and have developed industry methodologies and best practices.

Help Desk Services

Our Help Desk Services personnel support most commercially available network operating systems, desktop operating systems, and desktop office applications. IGHtek will dependably and cost-effectively:

· Supplement your existing staff

· Support you when your staff is on leave

· Temporarily fill open requisitions

Desktop Support Services

IGHTEK provides the onsite end-user Desktop support necessary to keep your company productive.

· Installing new hardware or desktop platforms

· Adding peripheral equipment

· Rolling out large scale upgrades

· Moving to a different location

· Help in day-to-day support and management

Senior Level Engineering Services

Our Certified Network and System Engineers bring knowledge and experience in the following areas:

· Systems analysis

· Directory services design

· Application deployments

· Enterprise-wide implementation expertise

Additionally, IGHTEK project managers can help with:

· Day-to-day management of enterprise migrations and technology deployments

· Coordinate schedules

· Vendor/resource management

After Hours Help Desk and Technical Support


    Managed IT After‑Hours Service

 IGHtek global is a premiere provider of outsourced IT infrastructure maintenance and support services to many Western Africa organizations. This highly affordable service is designed to provide companies with remote and onsite IT support for employees working outside of the "9‑5" work environment.

Businesses looking for IT support services around the clock enjoy IGHTEK's affordable after‑hours services. Executives and business owners who choose IGHTEK as their network management team achieve peace of mind, knowing that employees will be able to optimize their use of desktops, laptops, servers, and networks to execute business processes 24 hours a day.

Managed IT Standard Offerings (Core, Core Plus, Partner and Partner Plus) include Standard Business hours support for all contracted devices and applications. All thickets and monitoring alerts are addressed remotely via the Help Desk or by onsite dispatch during these hours. Every effort is made to ensure that our network will be ready for business by 8AM each business day. After-hours and 7 X 24 hours Emergency services are available as optional services.

 

EMPM

Executive Masters in Project Mgt

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ITIL

Information Technlogy Infrastructure Library

 

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PMP

Project Management Pofessional (PMP)

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Professional Services

As the marketplace is becoming competitive, there is an increased need of agility for businesses both in terms of systems & workforce. Our professional services help
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Optimization Model

Business these days, are highly volatile and, in some cases, transformational. Three consistent requirements, regardless of industry type are 
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Planning & Consulting

The dynamic and evolving business scenario often pose a huge challenge for growing organizations in the SME arena. Without efficient planning often
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Business Insight

Businesses succeed or fail on the quality of decision making. It’s always been so. Executives, managers and staff at all levels use known
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Professional Services

As the marketplace is becoming competitive, there is an increased need of agility for businesses both in terms of systems &
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