IGHTEK has elite experience in providing remote help desk solutions that enable our clients to benefit from cost‑effective support without sacrificing productivity.
Technical support services can be accessed through a variety of options for you:
Comprehensive IT Support
IGHTEK Help Desk Consultants go through a thorough screening process to ensure you receive superior support. Every IGHTEK help desk consultant has…
Remote Help Desk Support with Measurable Results (No additional charge is required for monthly reports!)
Our team provides assistance that can be tracked. IGHTEK sends you monthly Help Desk and Phone Reports to help you track your IT expenditures, performance, and alleviates hours spent preparing presentations on IT performance.
I.T. support services and technical support on a short or long term basis
We provide superior onsite technical support on a short or long term basis. For many years, we have accumulated an invaluable technical knowledge base and have developed industry methodologies and best practices.
Help Desk Services
Our Help Desk Services personnel support most commercially available network operating systems, desktop operating systems, and desktop office applications. IGHtek will dependably and cost-effectively:
· Supplement your existing staff
· Support you when your staff is on leave
· Temporarily fill open requisitions
Desktop Support Services
IGHTEK provides the onsite end-user Desktop support necessary to keep your company productive.
· Installing new hardware or desktop platforms
· Adding peripheral equipment
· Rolling out large scale upgrades
· Moving to a different location
· Help in day-to-day support and management
Senior Level Engineering Services
Our Certified Network and System Engineers bring knowledge and experience in the following areas:
· Systems analysis
· Directory services design
· Application deployments
· Enterprise-wide implementation expertise
Additionally, IGHTEK project managers can help with:
· Day-to-day management of enterprise migrations and technology deployments
· Coordinate schedules
· Vendor/resource management
Managed IT After‑Hours Service
IGHtek global is a premiere provider of outsourced IT infrastructure maintenance and support services to many Western Africa organizations. This highly affordable service is designed to provide companies with remote and onsite IT support for employees working outside of the "9‑5" work environment. Businesses looking for IT support services around the clock enjoy IGHTEK's affordable after‑hours services. Executives and business owners who choose IGHTEK as their network management team achieve peace of mind, knowing that employees will be able to optimize their use of desktops, laptops, servers, and networks to execute business processes 24 hours a day. Managed IT Standard Offerings (Core, Core Plus, Partner and Partner Plus) include Standard Business hours support for all contracted devices and applications. All thickets and monitoring alerts are addressed remotely via the Help Desk or by onsite dispatch during these hours. Every effort is made to ensure that our network will be ready for business by 8AM each business day. After-hours and 7 X 24 hours Emergency services are available as optional services.