Effective Communication Skills

This practical and comprehensive two-day course will enable project managers to grasp the fundamentals of effective communication. The programme will be highly interactive and will employ a mix of case studies, group discussions and role plays to reinforce concepts.

Objectives

By the end of this course, participants will be able to effectively deliver on the different aspects of Project Communications Management by:

• Understanding the different models of Communication and how they can be applied to step change effectiveness.
• Understanding personal communication styles and the impact on key stakeholders.
• Developing effective written communication style and convey with impact.
• Developing winning presentation skills.
• Develop a personal action plan to apply the concepts to real life work situations.

Benefits

By the end of this course, participants will be able to effectively deliver on the different aspects of Project Communications Management like Communications Planning, Information Distribution, and Performance Reporting & Managing Stakeholders.

Program Duration & Certification

2 days from 9 am to 5 pm; inclusive of daily 1 hr lunches and 2 tea breaks. A Certificate of Participation will be awarded upon completion of the course.
Programme Content: Day 1
1. Understanding Communication Models
o An introduction to communication
o Models and concepts that underline effective communication
o Impact of communication on personal effectiveness.

2. Understand individual communication styles
o Use of Personal assessment / feedback.
o Understand barriers to communication.
o Create Productive relationships

3. Positive Influencing Styles:
o Develop an understanding of influence and your influence styles.
o Assessing your impact on others and exploring techniques to maximize effectiveness.

4. Techniques of face-to-face, indirect and non-verbal communication:
o Face to face communication model.
o Positive Body Language
o Developing the right listening skills
5. Giving Feedback effectively.

Programme Content: Day 2

1. Developing effective written communication skills
o Discussion on the conceptual map of written communication.
o Assessment of 6 components of written communication.
o Target audience understanding and Get-Organize-Structure model.
o Concise and Clear communication through the written word.
o Managing tone, style and etiquette.

2. Delivering Winning Presentations.
o Importance of winning presentations
o Getting the Objective and Agenda right.
o Analyzing your audience
o Delivering Key messages

3. Personal development planning
o Preparing a personal action plan to support your return to the workplace